Helpful Hints
No Signal (Star & Entertainment Plans)
- Verify the VCR/DVD players are off.
- Verify TV is on channel 3.
- Verify set-top box is powered on.
Snowy, Blue or Black Screen (Star & Entertainment Plans)
- Is there power to your TV?
- Check to be sure the set-top box is powered on.
- Verify TV is on channel 3 or correct input.
- Check the cable connections - should be tight.
- Check to see if other TV’s are out.
- Unplug the set-top box for 5 minutes. Plug the set-top box back in and turn the power back on.
Cannot change channels using the number key pad (Star Plans)
- Hit the Menu button twice.
- Scroll down the second page and select Setup
- Click OK
- Highlight Guide Setup
- Click OK
- Highlight No Auto Tune (3rd option down on the right)
- Click the left arrow - it will change to Auto tune
- Click OK
Time does not display on the set-top box (Star Plans)
- Hit the Menu button twice.
- Scroll down the second page and select Setup
- Click OK
- Highlight set-top box Set-up
- Click OK
- Highlight current channel
- Click the left arrow - it will change to current time
- Click OK
Remote will not run the set-top box (Star & Entertainment Plans)
- Press the CBL mode button
- Replace the batteries with two new AA batteries.
- Contact ACS Repair at 1-866-937-4227 to help you program your remote.
Red light on the set-top box or will show an envelope (Star Plans)
- Hit Menu twice
- Highlight Messages (2nd column)
- Click OK
- Click OK on the message
- To delete - highlight the red X at the bottom on the screen
- Click OK
