Voice Mail Instructions

• Accessing Your Voice Mail
• Setting Up Your Mailbox, First Time Sign-in
  • Changing your PIN
  • Recording your name
  • Choosing a greeting
• Listening to Your Messages
• Message Options
• Replying to Messages
• Forwarding a Message to Someone Else
• Managing Erased Messages
• Logging on as a Different Subscriber
• Sending Messages
  • Sending a Message When You are Logged into ACS Voice Mail
• Delivery Options for Messages
• Greetings Menu
• About Recording Greetings
  • Recording a greeting for the first time
  • Changing a greeting
  • Managing your personal greeting
  • Managing your extended absence greeting
  • Managing your system-generated greetings and name recording
  • To use a system-generated greeting
  • To review or re-record your spoken name
  • Managing group account greetings
  • Managing your busy greeting
  • Managing your out of hours greeting
  • Reviewing and re-recording your our of hours greeting
  • Reviewing or changing the schedule used for your out of hours greeting
  • Choosing a standard schedule
  • Reviewing or modifying a custom schedule
  • Changing the custom schedule used on a selected day
  • Managing your shared greeting options
  • Setting all additional numbers to use the primary greeting
  • Changing the greeting options for a specific phone
  • Managing your all calls forwarded settings
  • Changing your mailbox settings
• Creating and Managing Your Group Lists
  • Adding new group lists
  • Adding new members to the group list
  • Removing members from the group list
  • Deleting the group list
  • Hearing the members of the group list
  • Recording a name for the group list
  • Reviewing existing group lists
• Hands Free and Timesavers Menu
  • Changing your autoplay settings for messages
  • Autoplay
• Managing Your Security Options
  • Changing your PIN
  • Using the fast login feature
  • Using the skip PIN feature
• Group Mailbox Settings
  • Enabling a secondary mailbox
  • Disabling a secondary mailbox
  • Adding a new secondary mailbox
  • Deleting a secondary mailbox
  • Toggling the summary settings of secondary mailboxes
• Helpful Hints
• Attendant Number

Forwarding a Message to Someone Else

You can forward a message that someone else has left for you to a third party, as long as the person who left the message did not mark the message private.

1. After listening to the message, press 5.

2. Enter the telephone number of the person you wish to receive the message, and then press #.

3. You hear the person’s number or recorded name if available.

   • If you made a mistake and need to re-enter or erase the number you just entered, press * to cancel and start again.

   • If you want to add additional recipients, enter the additional number followed by #. You can do this as many times as required.

   • If you want to finish entering numbers and move to the next step, just press #.

4. You then have the option to record an introductory message, which will be played to the recipient before the forwarded message. .

   • If you want to record an introduction, speak after the tone. When you have finished recording your introduction, press #.

   • If you do not want to record an introduction, press 1.

5. Press # to send the message immediately. Alternatively, for more delivery options press 1. When you have finished choosing the delivery options, press # to send your message. You can also press # to send your message without changing any options.

6. When your message has been sent, you return to the original message.