Internet

You can use the find your IP address here.

Log in at arvig.net and click the Webmail link, or go to webmail.arvig.net.

Enter your current Arvig email address and password.

Learn more about Webmail by checking out our user guide, FAQ and how-to videos.

Yes, an Internet Protection Plan is available.

This plan is an insurance policy providing professional technical services on wiring and Arvig equipment for your Arvig service(s), in the event of one of life’s little surprises.

Yes, Arvig is a participating provider of the Affordable Connectivity Program which is authorized by the Federal Communications Commission (FCC) to help households pay for internet service. Click here for more information.

Any electronic device is susceptible to data loss—whether by system failure, hacking or viruses. Arvig understands it’s today’s reality, and we believe in one solution for secure, automatic, online backup: Carbonite. Think of this cloud-based solution as a virtual archive, with the ability to view and share your photos and files safely from any computer, laptop, smartphone or tablet.

Avast is an award-winning antivirus software that protects against a wide variety of malicious software including ransomware and malware, plus it monitors your apps for suspicious activity and blocks intruders with an advanced firewall.

Watch this 2-minute video featuring the Arvig construction team’s overview of the fiber build from start to finish. Hear from leaders, support staff and crew about how fiber is installed and delivered to the home.

Managed WiFi is a wireless solution whereby a third-party service provider (e.g. Arvig) performs the tasks involved with managing a WiFi network, including setup, configuration, maintenance, monitoring, upgrading and troubleshooting.

Managed WiFi outsources the tasks related to managing a wireless network to a designated service provider (e.g. Arvig). The use of your internet service and devices remain entirely in your hands, but Managed WiFi serves as a safeguard if and when issues arise. Everything from connecting new devices, to optimizing your setup and signal, to troubleshooting and securing your network are taken care of by your service provider.

For many people, businesses and organizations, there is a lack of time, resources or interest in maintaining a WiFi network. Solving those common problems is why Managed WiFi exists. Managed WiFi is much cheaper than the latest consumer-grade WiFi technology. Many of these products, especially mesh WiFi technology, can cost upwards of $500. Arvig offers a hassle-free managed home WiFi service—including 24/7 support—for just a few dollars a month.

Managed WiFi is fully optimized for WiFi 6 and compatible devices that carry the WiFi 6e label. WiFi 6—technically known as 801.11ax—is the most current wireless standard. This latest generation is capable of a four-fold increase in wireless speeds, offers better signal range and reliability, increases network efficiency and extends battery life for supported IoT devices. Managed WiFi and WiFi 6 are backward compatible and can support older devices as well.

Yes. Arvig’s Managed WiFi app, Manage Your WiFi, is free to download on Google Play and the Apple App Store and supports both Apple and Android devices. The Arvig Manage Your WiFi app allows users to prioritize traffic and devices, restrict access to harmful content and receive an extra layer of protection at the network level. The app offers a whole-home, snapshot view of your network. Users can view all the connected devices on your network, set up parental controls or a guest network, prioritize traffic and change your SSID and password.

Two of the app’s main features offer a deeper level of control over their network and devices:

• ExperienceIQ allows you to block harmful or inappropriate content, limit screen time on devices or applications, and prioritize internet traffic to ensure the best experience for your household needs.
• ProtectIQ is a network-level security service that protects ALL devices connected to your WiFi. If it’s connected, it’s protected.

Managed WiFi from Arvig is available for both home and business networks. Arvig offers a variety of WiFi service levels, depending on your needs, including mesh WiFi solutions that use satellite units placed in different rooms to extend a strong WiFi signal throughout the home or business. Two service tiers are offered:

• Plus
  • WiFi 6 Router
  • Manage Your WiFi app with Protect & Experience IQ
  • Serves approximately 2,000 square feet
• Premium
  • WiFi 6 Router
  • Manage Your WiFi app with Protect & Experience IQ
  • Includes up to 3 devices for whole-home coverage

We’re glad you want to learn more about how the A-CAM (also known as ACAM) program works. As you can imagine, being a federal program, there are many complexities and rules that we are required to follow.

ACAM and Arvig
Arvig is in the seventh year of a 10-year effort to expand and improve broadband access in rural Minnesota. In 2017, Arvig elected to accept a share of funding from the FCC’s Alternative Connect America Cost Model (ACAM) program, with the goal of bringing internet speeds of at least 25Mbps download and 3Mbps upload to rural areas in the Arvig service region.

2023 ACAM Construction Areas
The new construction will provide residents in these areas with access to faster internet speeds (up to 1Gb/100Mb), Managed WiFi, TV, phone and more. Construction of the mainline is planned to be complete this fall. After the mainline construction is complete we will begin contacting customers to schedule installation of services, which may not happen until the following spring.

Our construction crews will be working in parts of rural:

• Eagle Bend
• Frazee
• Grey Eagle
• Melrose
• Nevis
• New York Mills
• Wabasso
• Walker
• Vergas

If you have questions, please fill out this form with your name and contact information or call 888.992.7844.

ACAM Locations

• 2022: Audubon, Morgan, Parkers Prairie, Perham, Red Del, Vesta and Walnut Grove
• 2021: Echo, Falls Junction, Frazee, Glyndon, Lake Park, Marcell, Richmond and Wood Lake
• 2020: Eden Valley, Kimball, Watkins, Bigfork, Marcell and Grand Meadow
• 2019: Nevis, Walker, New York Mills, Eden Valley and Watkins
• 2018: Pelican Rapids, Cormorant, Twin Valley and Gary
• 2017: Ada and Ulen

The FCC’s Alternative Connect America Cost Model (A-CAM or ACAM) program provides funding to rural carriers to help support broadband development in high-cost areas. There are currently 182 companies, including Arvig, receiving a grand total of $5.283 billion for rural broadband expansion to unserved and underserved areas of the United States.

In January 2017, Arvig elected to accept approximately $21.5 million a year for the next 10 years from the FCC’s ACAM program and will work to systematically build out services to census blocks that have been identified by the FCC.

Rural areas are often considered “high cost” because the population isn’t large enough for the carrier to recoup the costs of construction and service delivery. The FCC is offering ACAM funding as a way to support carriers that serve high-cost areas, thereby ensuring that the residents of these regions have access to reasonably comparable service at rates that are reasonably comparable to urban areas.

According to the FCC, census blocks are the smallest unit of geography defined by the Census Bureau. Census blocks are areas bounded by visible features (i.e. street, road, stream, shoreline, etc.) and nonvisible boundaries (i.e. county line, city limit, property line, etc.). A boundary generally must include at least one addressable feature, usually a street or road.

The census blocks that are eligible for support are only those that currently cannot get at least 10Mbps/1Mbps or better service from Arvig or another carrier using fiber-to-the-premise (FTTP), cable or DSL.

If a carrier reported that it had deployed 10Mbps/1Mbps or better broadband service to 90 percent or more of its eligible locations in a state—based on data that was filed with the FCC and certified as of March 30, 2016—they are not eligible to elect model support.

If a rural city is able to receive at least 25Mbps/3Mbps then it is considered “served” by the FCC. Most areas in rural cities can currently obtain that level of broadband speed or better.

The FCC has a map available on its website that provides details on which areas are eligible/ineligible for the ACAM program. You can click here to see the FCC’s ACAM Offer Map.

As part of the ACAM funding agreement, Arvig is required to build out services of 25Mbps/3Mbps to more than 33,000 locations that have been identified by the FCC as underserved or unserved. We have strategically developed a 10-year plan to complete these upgrades based on program rules, costs, geography and overall customer impact.

The timeline for each area is dependent on the weather. For example, a wet summer may cause delays, or an early winter may force our construction teams to stop sooner than planned.

It is important to know that while a lot of work is being done, there will still be “high-cost” areas with limited service at the end of this project. We wish we could reach every customer in every area, but unfortunately, the funding doesn’t allow us to accomplish that at this time.

If your location is not eligible for ACAM this means your census block has access to at least 10Mbps/1Mbps broadband speeds.

Please contact the Arvig Help Desk. Call 877.290.0560, email helpdesk@arvig.com or chat with us below. We would be happy to walk through any issues and discuss options for service upgrades.

Over the years, we have made major upgrades to our network and continue to invest in our technology. It is possible that your location may be able to receive faster service.

Although ACAM is a company-wide focus that requires significant resources to ensure we meet the strict requirements of the program, Arvig is committed to providing the best service to all customers throughout our entire service area. We are constantly reviewing our service delivery experience to find opportunities for improvement, and will continue to invest in our network and make upgrades in addition to the ACAM project.

Before we initiate construction, Arvig will notify Gopher State One Call of our intent to dig so the underground facilities are located. This generally takes place one week prior to construction. Your assistance is critical in preventing any unnecessary damages. Gopher One State is not responsible for locating any private underground facilities such as dog fencing, sprinkler systems, private power lines, drain tiles, private gas/sewer lines, etc. If you have any private facilities, please expose and/or clearly mark those prior to the start of construction activity.

Watch this 2-minute video featuring the Arvig construction team’s overview of the fiber build from start to finish. Hear from leaders, support staff and crew about how fiber is installed and delivered to the home.

Webmail is an email service for Arvig customers. You can enjoy a personalized, secure and reliable email experience with a 99.99% performance rating, and it’s easy to use!

Webmail allows access to your email anywhere in the world through an internet browser on your desktop, laptop, tablet or smartphone.

If you would like to add an email account and are already an Arvig customer, email answers@arvig.com or chat with us below.

If you don’t have Arvig internet service, sign up online at arvig.com or call 888.992.7844.

Premium Webmail plans include 1GB of storage, premium anti-spam filtering, premium malware detection, maximum file attachment size of 25MB, and improved Webmail service with calendar, tasks and auto forwarding. More storage is available for an additional small, monthly fee.

Log in at arvig.net and click the Webmail link, or go to webmail.arvig.net. Enter your current Arvig email address and password. After you sign in the first time, you will be prompted to create a new password. Follow the on-screen instructions.

Older or out-of-date versions of web browsers may be unable to decipher an error which can affect load times. This lack of communication may also delay or cause a misdiagnosis of the problem during troubleshooting.

We recommend using the latest versions of Google Chrome or Mozilla Firefox for the best experience. However, Apple Safari and Microsoft Edge will also work. See a full list here.

Like a key to the front door of your house, a password is a key to your personal online data. And the best way to protect your privacy is to choose secure passwords. The more complex and unique it is, the harder it is for criminals to guess it and take over your account.

Once logged in, and after creating your new password, you will be taken directly to your inbox. Please read your welcome email for a brief overview and helpful tips about Webmail or visit arvig.com/webmail for a complete user guide and how-to videos.

We strongly encourage you to take a few minutes to set up a recovery email address and security questions to aid you in the event you forget your password. This will allow you to reset it yourself.

Older versions of browsers and third party mail clients may be unable to decipher an error which can affect load times. This lack of communication may also delay or cause a misdiagnosis of the problem during troubleshooting.

If you experience issues while using a browser, verify the browser is up to date and clear the cache.

If you experience issues through a third party client, you should upgrade or update to the latest version of that client. This will ensure a secure connection can be made with your Webmail and other websites you visit.

Older or out-of-date versions of third party clients may be unable to decipher an error which can affect load times. This lack of communication may also delay or cause a misdiagnosis of the problem during troubleshooting.

We recommend using the latest versions of Microsoft Outlook or Apple Mail for the best experience. However, Thunderbird and Mobile clients will also work. See a full list here.

You can find the Help Center once logged in to Webmail. This provides an abundance of self-help resources. If you’re unable to find your answer there, visit arvig.com/webmail or contact the Help Desk by email at helpdesk@arvig.com, chat with us below or call 877.290.0560.

Use of Arvig Hosted Email Servers – Arvig may remove email and email accounts that have not been active for 180 days. Arvig does not back up or guarantee delivery of email messages or attachments. Important messages or files should be downloaded and saved. Arvig reserves the right, at its sole discretion to drop, quarantine, delay or halt the delivery of email it deems malicious, harmful or spam. Incoming messages are not limited in size. Outgoing emails are limited to 50MB.

Use of outbound SMTP servers is restricted to:

• 100 recipients per message;
• 250 outbound mail messages per hour

At its sole discretion, Arvig may temporarily suspend or remove email accounts that are believed to be engaged in the distribution of spam.

For additional assistance, please chat with us below.

Transport Layer Security (TLS) is a protocol that provides privacy and data integrity between two communicating applications and is the most widely deployed security protocol used today.

TLS ensures that a secure connection is made with the intended recipient through encryption and identity verification.

Any time you make an online purchase, send an email, complete an online banking transfer or otherwise exchange sensitive data, you’re benefiting from TLS security, because it ensures that your data is encrypted, or protected from being read, intercepted or accessed by outside audiences.

TLS is adopting a new, more improved and more secure standard—and it’s being rolled out across the digital spectrum, including by apps like your browser and email client. As a result, the older, less secure standards—known as TLS 1.0 and 1.1—are slowly being phased out in favor of TLS 1.2 and TLS 1.3.

Companies everywhere—such as Microsoft, Google, Amazon, Apple and now the host of Arvig’s email service, Atmail (or Webmail, as you know it)—are all ensuring their products use this new standard because the weaker, outdated protocols leave sensitive customer data potentially at risk.

Most browsers—Chrome, Edge, Safari, Firefox—and apps like Outlook will automatically update, as long as your device is connected to the internet, you follow software update prompts and you regularly restart your device.

Older operating systems such as Windows 7 and 8, or previous versions of Mac OS might not run newer versions of Outlook or Apple Mail. These older systems are particularly vulnerable to attack because they can’t support newer security protocols. In that case, you might want to consider upgrading your operating system.

This online tool will analyze your browser for TLS support and other vulnerabilities. For a list of supported browsers and email clients, click here.

• Arvig Manage Your WiFi User Experience Update to colors, labels, navigation bar, etc.
• Support for 6GHz RG

Our Technical Support can assist you in connecting to your Arvig internet service, email issues, television questions, general technical questions and more.

Online Chat is located at the bottom right of this page.

In the event that Technical Support determines the Arvig internet connection is working properly and it is a device issue and/or a wireless connection is needed, additional fees may apply.

Online Chat from Arvig is available from 8am-9pm, 7 days a week.

Vacation Plans allow you to suspend your account(s) temporarily while you’re away.

Your account(s) will be placed on hold, so when you return, your services can be activated quickly and conveniently. Vacation Plans also allow you to keep your same phone number, email address, Cloud DVR recordings, modem and other equipment.

While service is suspended, reduced seasonal charges may apply.

Vacation Set Plans offer specific dates when service is reduced or suspended. These plans automatically go into effect and you do not need to contact us to turn your service on or off.

Extension of the preset dates is possible, or we can move you to another plan that works better with your schedule. We also have a Come & Go Plan for when the preset dates just don’t work at all. With this plan you contact us when you want your service turned on and off.

Extension of the preset dates is possible, or we can move you to another plan that works better with your schedule. We also have a Come & Go Plan for when the preset dates just don’t work at all. With this plan you contact us when you want your service turned on and off.

You can still suspend your service, however, the months when service is suspended do not count towards the commitment.

If you are connected to the internet but still don’t have access, it could mean that your device is properly recognizing your router, but the router itself isn’t connected to the internet. Check the router connection. If properly connected, try restarting it by unplugging it for 20 seconds and plugging it back in. A connection with no access could also mean the issue is with the device. Check connection settings on the device.

If your computer won’t connect to the internet, try restarting it. If that doesn’t resolve the issue, check your computer for system updates. Be sure that WiFi is enabled on the device. To rule out WiFi issues, try a direct connection to the modem with an Ethernet cable.

If you’re having sudden issues with your internet service, check to see if there is an internet outage in your area. See our Maintenance and Outage Map here. If the device is connected to WiFi, a reboot of your router often will successfully resolve the issue.

Start by determining whether the connection problem is affecting just one device or every device connected to your network. Check all your connection sources. Are all your Ethernet cables securely connected to the port and free of fraying or damage? Make sure your devices are also properly plugged into the power source. If all your devices are connected properly, check for internet service outages in your area.

If your wireless (WiFi) device is not connecting to the internet, reboot your router by unplugging it for 20 seconds and plugging it back in. If that does not resolve the problem, check the device’s WiFi settings. Make sure you are trying to connect to your wireless network and not someone else’s secured or locked network within range that your device may be detecting. Check your password and make sure the correct information is entered. If the problem is with a single device, run a virus scan on the device. Sometimes, internet connection problems can be affected by malicious code on your device.

If you’ve restarted your router and still can’t connect to the internet, restart your device. Restarting the device will clear cached memory that may be preventing a connection.

Device count for internet is based on optimum performance and is significantly influenced by internet activity. Available internet speeds may vary by address. The internet connection to your home will only be as fast as your device(s) and can be constrained by the processors, the network adapter, the operating system, the browser, the memory available and other factors. Wired speeds up to 940/880Mb with average speeds between 750-940Mb download.

Device count for internet is based on optimum performance and is significantly influenced by internet activity. Available internet speeds may vary by address. The internet connection to your home will only be as fast as your device(s) and can be constrained by the processors, the network adapter, the operating system, the browser, the memory available and other factors. Hard wiring your device to your internet connection generally helps increase speed performance.