FREQUENTLY ASKED QUESTIONS

Mobile

Mobile Service

Devices

Payment Process

Mobile Service Team

Mobile Account

Prosurety Device Protection

Mobile Service

You must be an Arvig internet customer to purchase Arvig Mobile service. If you move and can no longer receive Arvig internet service, you may continue to use Arvig Mobile service for an additional fee of $20/month per line.

We use “America’s most reliable network” to provide fast and dependable service.

We provide flexible plans with no long-term contracts, so you can select the options that best fit your needs. You’re free to switch plans or cancel at any time.

With our By the Gig Plan, you do not have a monthly Gig limit. Instead you are charged for each Gig you use at $15/GB. Portions of Gigs used are not prorated; for example, if you use 1.5 GB of data, you will be charged for 2 GB. We will send alerts as you near/exceed each Gig.

No, there is no data rollover.

There is a $20 activation fee.

Yes, it will use your allocated data.

Yes, Arvig Mobile plans include calling to Canada and Mexico:
  • Canada: Calling is enabled when your service is activated.
  • Mexico: Before making your first call to Mexico, contact the Mobile Support Team at 888.912.7844 to enable this feature.
For calls to other countries and applicable charges, please consult the Mobile Support Team.
If you’re traveling to Canada or Mexico, contact the Mobile Support Team at 888.912.7844 before your trip to activate International Data Roaming. This feature is available for these countries at no additional charge.
For roaming outside of the U.S., Canada, and Mexico, contact the Mobile Support Team for pricing details prior to traveling.

The Cost Recovery Fee helps defray and recover certain direct and indirect costs we incur, including:

  • Costs of complying with regulatory and industry obligations and programs, such as E911, wireless local number portability and wireless tower mandate costs;
  • Property taxes; and
  • Costs associated with our network, including facilities (e.g. leases), operations, maintenance and protection, and costs paid to other companies for network services.

These surcharges are Arvig Mobile charges, not taxes or government imposed fees. These charges, including the amount and what’s included, are subject to change from time to time.

Do other wireless phone companies bill this charge?
While they may have different names, similar cost recovery charges have been common across the industry for many years.

Following are the data limits by plan:

  • Unlimited Max: Data will throttle to 256 KBPS after 50 GB of usage. Hotspot usage with throttle to 600 KBPS after 10 GB of usage.
  • Unlimited: Data will throttle to 256 KBPS after 30 GB of usage. Hotspot usage with throttle to 600 KBPS after 5 GB of usage.

Devices

We offer a wide range of cell phones from Apple, Samsung, Google, etc. Whether you’re looking for the latest models or more budget-friendly options, we have something to suit everyone’s needs.

You can keep the phone you love when you switch, as long as it’s unlocked and compatible with our network. To find out, locate your devices IMEI number in your device settings, then select ‘Bring Your Own Device’ from our mobile shop page. Enter your device’s IMEI number to see if it’s compatible with our network.

Yes, trade-in service is available at checkout. The amount of the trade-in will have an estimate available, upon request by calling our mobile support help line, but will not be finalized until the device has been sent to our Mobile Service Team and qualified by our device department. Once the device has been qualified, the final device trade-in price will be applied as a credit to your next invoice.

Arvig Mobile’s device protection are:

  • Mobile Phone Single Plan: $10/month
    • Protection for 1 mobile phone
  • Mobile Phone Family Plan: $20/month
    • Protection for up to 4 mobile phones
  • Connected Home Unlimited: $30/month
    • Protection for unlimited mobile phones and home electronics

All protection plans are powered by Prosurety, a nationwide provider of underwritten device protection solutions. All plans cover mechanical & electrical failures, accidental damage from handling, such as drops, spills, and cracks, and damage from power surges. For more information call 888.912.7844 or email at support@mobile.arvig.com. Support is available Monday – Friday 7am – 6pm and Saturday 8 am – 6 pm.

See additional details regarding Prosurety Device Protection below.

Yes, a number of phones are hearing aid compatible. See the full list here: Arvig Mobile Hearing Aid Compliant (HAC) Phones.

Payment Process

If your payment method is declined, you will receive an email notification with details and instructions on how to update your payment information. We will attempt to process the payment multiple times throughout the month. If payment is not successfully processed by the last day of the month, your service will be disconnected. However, your mobile number will be reserved for 50 days after disconnection, allowing you to reconnect and keep the same number. If the number is not reactivated within 50 days, it will be made available for others to use. For more detailed questions, please contact our Mobile Service Team.

Mobile Service Team

Call 888.912.7844 or email at support@mobile.arvig.com. Support is available Monday – Friday 7am – 6pm and Saturday 8 am – 6 pm.

Mobile Account

Access is available here: arvig.com/for-home/mobile/myaccount

You can add a line, upgrade your phone, view all your Arvig Mobile account details here: arvig.com/for-home/mobile/myaccount

Prosurety Device Protection

New Arvig Mobile customers can sign up when they select their plan and/or phone.

Existing Arvig Mobile customers should login to the Arvig Mobile Portal to add the service.

Arvig Mobile’s device protection plans are:

  • Mobile Phone Single Plan: $10/month
    • Protection for 1 mobile phone
  • Mobile Phone Family Plan: $20/month
    • Protection for up to 4 mobile phones
  • Connected Home Unlimited: $30/month
    • Protection for unlimited mobile phones and home electronics

All protection plans are powered by Prosurety, a nationwide provider of underwritten device protection solutions. All plans cover mechanical & electrical failures, accidental damage from handling, such as drops, spills, and cracks, and damage from power surges. For more information call 888.912.7844 or email at support@mobile.arvig.com. Support is available Monday – Friday 7am – 6pm and Saturday 8 am – 6 pm.

Yes, there are limitations. See below:

Mobile Phone Plans:

  • Limit of 2 covered claims per year per phone
    • Repair, replace, or reimburse
    • Up to $1,000
  • Limit of liability each 12-month period from the purchase date
    • Mobile Phone Single Plan: $2,000
    • Mobile Phone Family Plan: $4,500

Connected Home Plans:

  • Per claim limit per covered product
    • Repair, replace, or reimburse
    • Up to $1,000 for any covered product besides laptops
    • Up to $2,000 for laptops
  • Limit of liability each 12-month period from the purchase date
    • Connected Home Unlimited: $2,000 per covered product ($5,000 annual limit for all claims)

Yes, you can cancel your plan at any time by contacting the Mobile Service Team at 888.912.7844.

You can file a claim online at account.prosurety.com 24/7 365 days a year.

You can make a claim 30 days after you purchase the plan. There is a 30-day wait period from the date of purchase before you can make a claim.

Depending on the type of device and the nature of your issue, you will either send your device in for repair or take it to a local repair shop. You’ll receive specific instructions on what you need to do. In specific instances, you may be reimbursed for your device, or your device may be replaced with a like-make and model.

Service fees range from $0-$149 depending on your device. When you file your claim, you will be instructed on the amount. A full list of service fees is available in the Terms & Conditions.

Please double-check the email from Prosurety and confirm you entered the correct registration code. If you are still experiencing issues, you can request a new code at account.prosurety.com/en-US/register or email Prosurety at support@prosurety.com.

Call 888.912.7844 or email support@mobile.arvig.com to request an address change. 

  • Mechanical and Electrical failure after the OEM warranty expires
  • Accidental damage from handling, which includes protection against drops, spills, and cracks
  • Power surges

Last Updated on June 8, 2026