NEED HELP?
CHAT NOW
Television | Arvig Skip to main content

FREQUENTLY ASKED QUESTIONS

Television

Television

What is a sun outage?

Viewers may experience brief interruptions in television service due to the sun’s energy disrupting the signals from the satellites used to deliver programming. Sun outages take place twice a year: during the last few days of February through the first two weeks of March, and during the last few days of September through the first two weeks of October, and usually occur between noon and 5:00 pm, lasting for a few minutes. This is beyond our control and we thank you for your patience.

Does Arvig offer NFL RedZone from NFL Network?

Yes, Arvig carries NFL RedZone from NFL Network on channel 600. The channel is active during football season only, and is not included in any plan lineup. This channel is a separate, one-time purchase each season.

How do I watch the Minnesota State High School Tournaments (MSHSL) / Prep Bowl?

Watch on Arvig channels Antenna TV (Fargo) & KSTC (MPLS). View your channel card.

Visit mshsl.org for a complete schedule.

Rate Increases

What is the Broadcast Retransmission Fee?

A 1992 federal law empowers broadcasters, including corporations that own TV stations such as ABC, CBS, FOX and NBC, to charge fees to local cable providers like Arvig, for the right to carry or “retransmit” their signals.

Why are broadcast fees going up?

Broadcasters are facing shrinking audiences, and therefore, are increasing rates to make up for lost advertising revenue.

Plus, large corporations own more and more local TV stations and use their size and power to their advantage: making smaller operators (like Arvig) pay more!

Isn't programming from my broadcasters free?

While broadcasters offer their signals for free over the air, cable providers can’t offer these signals to cable customers without their permission. We need to pay fees to the broadcasters to get that permission.

How often are contracts negotiated?

Most contracts are negotiated in either a three or five-year cycle. However, the rate structure on almost all contracts include a yearly incremental increase on the fees we must pay to the content providers for each and every customer on a monthly basis.

Will my bill go up again next year?

Yes. It is very likely, come next year, that your bill will increase again. The contracts we sign are multi-year carriage deals, often requiring us to pay more each year for the remainder of our contract. Rising programming costs affect all providers, including Dish and DirecTV. Streaming platforms, like SlingTV and YouTube TV are also raising prices, citing rising programming fees.

I pay a lot for my cable service. Can't you use that money to pay for this increase?

Rising programming costs affect ALL providers, including DIRECTV, Dish, Hulu and other streaming services, and increase your bill every year. We absorb as much of these increases as possible but are not able to cover all of them. We will continue to strive to keep future price increases to a minimum by negotiating hard for you with all programmers.

Why can't I just pay for the channels I want?

Arvig is often required to “bundle” cable channels that are highly viewed with additional channels that are less popular. Programmers don’t only force us to pay for these channels, but they also tell us how we have to bundle them for our customers. We don’t think this is fair—and we know you don’t think it is either—but we typically have to agree to these terms in order to continue carriage of your favorite channels. We continue to explore ways to provide you the channels you want at an affordable price.

Want more information about the cost of cable television?

TVonMySide.com, a website developed by the National Cable Television Cooperative is a resource to help customers understand trends and keep track of disputes related to the cost of cable TV.

Why won't you just pay what they are asking?

As a local business, we can thrive only when we deliver services at the best possible value. We are actively working toward an agreement that does not burden our customers with excessive price increases. With the hundreds of channels we offer our customers, imagine the impact on your monthly bill if we just agreed to pay networks whatever they asked.

Why does Arvig use a negotiating agent?

Using a negotiating agent like NCTC provides us more buying power than handling the negotiations independently. Because NCTC represents 700 providers who service more than 4 million subscribers total, they can often get us a better deal during negotiations.

Will you offer a refund if these networks are dropped?

The only way these networks will be lost is if the broadcaster(s) turn them off. We expect to have to pay for their services even if they pull their signals for a few days. However, if we don’t have to pay for these signals for any period of time, we will review our options to offer a refund of that amount to customers.

What is WiFi TV?

Arvig WiFi TV uses streaming technology to deliver traditional television programming. What is streaming?

Streaming allows you to view or listen to content immediately over the internet without downloading, storing or managing any files. This requires the user to be connected to the internet while the content is flowing.

How much internet speed do I need to stream WiFi TV?

For the best experience, you must subscribe to an adequate speed of Arvig internet service; a typical Arvig WiFi TV stream requires 5Mb.

Can I watch TV anywhere, even away from my home?

Because Arvig WiFi TV is a streaming service, it requires the use of your home IP address and home network to watch live TV. You can, however, watch and set recordings from just about anywhere with a WiFi connection.

Can I watch it on any TV or device in my house?

Our service includes one stream which can be viewed on one supported screen at a time. To view content on additional screens at the same time, we suggest having a stream for each member of your household—up to seven streams are available.

How do I know which TVs and devices are supported?

WiFi TV works on a variety of streaming devices, including the Amazon Fire TV Stick. We recommend using devices you already own and are familiar with, providing they are compatible.

View the most current list here.

When purchasing new devices, be sure to review their technical specifications to confirm they’re compatible with WiFi TV, and meet your expectations.

Does WiFi TV have my local channels?

Yes, the channel lineup includes the local sports, news and weather you know and love.

Is HD available?

High Definition refers to the resolution of an image or screen: the higher the resolution, the more detailed the image. Arvig WiFi TV has auto detection capabilities giving you the best picture available at all times.

Is DVR available?

Yes, WiFi TV comes with 10 hours (more available) of Cloud DVR allowing you to control live TV and record programs.

What is Cloud DVR?

Cloud DVR does not have the same limitations as a regular DVR set-top box. There is no actual box or wires and cables; instead, the data is stored by Arvig allowing for more storage capacity and the ability to record more shows that air at the same time. Content is stored and accessed based on the user’s login information.

What is Replay TV?

Watch up to the past 72 hours of shows, movies and sports across most of our channels. Although, not all networks have given us permission, and Replay TV is enabled/disabled on an individual show and/or network basis.

WiFi TV Release Notes

Arvig WiFi TV 2.23

Android/Google & Amazon

  • The size of the text is larger within the guide and in most of the buttons.

Apple

  • The size of the text is larger within the guide and in most of the buttons.
  • iOS now supports AirPlay.

Arvig WiFi TV 2.19

Android/Google & Amazon

  • After installing, reinstalling or clearing the cache of the app, users will no longer need to log in to their account when at their home.
  • Select channels as favorites, then choose “Favorites Only” to filter channels in the guide. When this filter is selected, pressing up or down to change channels will cycle through favorite channels only.

Apple

  • After installing, reinstalling or clearing the cache of the app, users will no longer need to log in to their account when at their home.

Arvig WiFi TV 2.16

Android/Google & Amazon

  • Filter content by parental ratings and genres on the Shows and Movies menu on mobile devices.

Apple

  • More content filters for genre added to the program guide.
  • Filter content by parental ratings and genres on the Shows and Movies menus on mobile devices.

Arvig WiFi TV 2.12

  • Terms of Service Agreement: Users will be asked to accept the Terms of Service when the app is first launched, upon each new installation and if they clear all data.

Arvig WiFi TV 2.4

  • Autoplay Enabled: When you watch an episode in your recordings, if the next episode is also recorded it will automatically start playing.
  • Bug fixes and improvements

Arvig WiFi TV 2.2

Apple Only

  • Update applied to fix the freezing of the app upon initial launch.

Arvig WiFi TV 2.0

  • This release includes bug fixes and improvements.

Arvig WiFi TV 1.27

Android/Amazon/Google/Android

User Interface

  • A HOME button has been added to the TV screen. Suggested content is also under HOME.
  • Shows and Movies will display in grid view.
  • When the Replay of a show has ended the TV will continue to display the channel the Replay was on instead of changing to the last viewed channel.
  • Searches will show the exact match first.

Apple Only

  • A HOME button has been added to the TV screen. Suggested content is also under HOME.
  • Shows and Movies will display in grid view.
  • When the Replay of a show has ended the TV will continue to display the channel the Replay was on instead of changing to the last viewed channel.
  • Searches will show the exact match first.
  • The Search feature has moved to the header.

Arvig WiFi TV 1.24

Android Only

  • Watch Next row will display recently watched items.

Apple/Android/Amazon/Google/Android

Mobile Experience

  • Grid guide and landscape list now available.

Recording Visuals Update

  • Recorded and scheduled recordings now share the red dot.
  • Recording now programming displays a pulsing red circle.

Other visuals updated

  • Added “Play Most Recent” button to series detail pages.
  • Play from “Airing Now” and “Resume Watching” rows on feature pages.

Arvig WiFi TV 1.22

Apple/Android/Google/Amazon

Secondary Audio Program (SAP) Support
If available, users can now select a live program’s primary or secondary audio language and closed captions. The selected audio option will be used for the duration of the app session. If a program does not have a selected audio option, the app will fall-back to the primary audio option.

Spanish Language Support
When the app is turned on it will detect the device OS (Operating System) language preference. If the language is set to Spanish, the app will launch with all the text strings translated to Spanish.

Phone/Tablet

Main Navigation Updated From Icons to Text on

  • iPhone and iPad: The icons have been replaced with text.
  • Apple and Android Phone/Tablet: The Main Navigation will be viewable at all times.
  • Cloud DVR: DVR has been added, creating an always visible shortvut to the Manage Recordings screen.

Manage Recordings

  • Users can apply recording rules when setting a series recording, managing new vs re-runs, the channels and extend the recording.

Record Button

  • Stop the recording of a scheduled, in-progress movie.
  • Cancel an upcoming scheduled recording of a movie.
  • Use this as a shortcut to access all recordings of a series or individual program.
  • Delete completely recorded movies.
  • Extend recording time for a series or individual episode recording.

DVR Screen

  • Recording storage meter has been added.
  • Access scheduled recording lists for upcoming series and movies.
  • The app will immediately launch the media player if you select “Play” on a recorded show or movie.
  • Manage your completed, on-going or scheduled recordings.

Arvig WiFi TV 1.20

Apple

Circular Guide
The on-screen channel guide has been updated so users can quickly access the beginning or end of the channel list by pressing the up or down button (it now goes in a circle).

Google & Amazon

Circular Guide
The on-screen channel guide has been updated so users can quickly access the beginning or end of the channel list by pressing the up or down button (it now goes in a circle).

Google Smart Lock
Users have the option of safely storing their usernames and passwords in Chrome and Android TV as well as Android mobile and tablet apps using Smart Lock. This allows the user to automatically sign in using the credentials they opted to save. Users can manage saved credentials at passwords.google.com.

Note
Users must have a Google account and be signed into a Google account on their Android device.

Amazon Fire OS and Fire TV do not have access to Google Smart Lock because Google Play Services is not integrated.

Arvig WiFi TV 1.18

Apple/Google & Amazon

Mobile & Tablet Trickplay Enhancement

Media Control Overlay

  • New “Rewind 10 Seconds” and “Fast Forward 10 Seconds” buttons appear for quick, incremental seeking.
  • Users can now “skip” by double-tapping the right or left click areas on the media player.

Arvig WiFi TV 1.14

All Platforms

Talking Guide
The app now supports VoiceOver/TalkBack/VoiceView making it fully compliant with the FCC’s CVAA requirement for TVs.

How the feature works on Apple/Android/Amazon devices

  • Channel and Program Selection – Allows the user to select channels and programs via channel up/ down, physical numeric or on screen guides and menus.
  • Display Channel/Program Information – Allows the user to move focus state to read any text displayed within the app.
  • Playback Functions – Allows the OS to read buttons so the user can control playback functions (ex. play, pause, rewind, fast forward, stop and record).

How to enable the Talking Guide on Apple TV

  • Go to the Home screen and select Settings.
  • Select General.
  • Select Accessibility.
  • Select VoiceOver option to On.
  • Enable “DirectTouch” (using two fingers, rotate on the Siri remote touchpad until the rotor dial displays “DirectTouch”).
  • Disable “Read Screen After Delay”.
  • Disable “Vertical Navigation”.

How to enable the Talking Guide on Android TV

  • Go to the Home screen and select Settings.
  • Select Accessibility.
  • Select Talkback option to Enabled.

How to enable the Talking Guide on Amazon Fire TV

  • Go to the Home screen and select Settings.
  • Select Accessibility.
  • Select VoiceView option to On.

Android Fixes

  • Thumbnail freezing when Fast Forwarding has been fixed.
  • Voice to Text when using Search has been enabled.

WiFi TV Support

Can I set Cloud DVR recordings from any TV in my home?

You can set recordings from any TV, or other supported devices, that are connected to WiFi TV.

How many programs can I save in my Cloud DVR?

This is dependent upon how many hours are in your plan. 10 hours are included; up to 200 hours are available. To see how much space you have, press Menu on the remote control, go to Profile and look in the upper right corner of the screen. Time used and total time available are shown in hours.

How many programs can I record at once?

The Cloud DVR will record as many programs as are scheduled at once, however, it will store only as many hours as you have available. Older programs are erased automatically to make room for new recordings when Cloud DVR storage limit is reached.

Can you record the Cloud DVR and watch another channel at the same time?

Yes, you can record multiple programs while watching live TV on other channels, or other recordings.

Why do some programs record an extra minute?

Due to processing delays, every recording will add a buffer so you don’t miss any of your program.

Does this minute buffer affect my recording hours?

Yes, time used will include the extra minutes of buffer time.

Do you find it difficult to read or see the Arvig WiFi TV Guide?

The Arvig WiFi TV app supports audible voice guides for customers with visual disabilities. To set up this feature, go to the Arvig WiFi Voice Guide Instructions page.

Are you experiencing a slow or weak WiFi connection?

We recommend a hardwired internet connection for the best performance. See your device’s operating instructions for details.