Arvig Answering Solutions Earns Two CAM-X Awards
Arvig Answering Solutions has been awarded two of the Canadian Call Management Association’s top awards in recognition of service excellence in 2023.
Arvig Answering Solutions recently earned the trade association’s distinguished Call Centre Award of Excellence and Call Centre Award of Distinction. The awards were presented during the Canadian Call Management Association’s (CAM-X) annual conference in Calgary, Alberta.
The Award of Excellence, awarded to AAS for the 18th consecutive year, scores call center agents based on response time, courteousness, call accuracy, knowledge of the account and the overall impression of the call.
The Award of Distinction recognizes the call-handling skills of agents, with a focus on their aptitude in customer courtesy, etiquette, the use of proper call techniques, response time and accuracy.
“Our customer service reps are some of the most dedicated professionals in the industry,” said Ashley Arvig, Vice President & Chief Operating Officer of Arvig Answering Solutions. “These awards are a tremendous honor, and they’re a testament to our teams’ commitment to the highest quality of service for the businesses we serve.”
Arvig Answering Solutions is a full service call center, with solutions ranging from call answering, customer support, emergency dispatch service, order-taking, technical support and outbound calling.
About Arvig Answering Solutions
Arvig Answering Solutions, an Arvig company, was established in 1972 and provides friendly, professional and award-winning call answering and customer service. The Minnesota-based company partners with both large and small businesses in a variety of industries to offer quality customer support, live telephone messaging, answering service and order-taking around the clock, 365 days per year. Visit arviganswering.com for more information.
CAM-X is a Canadian based trade association for the call management industry which includes call centers, telephone answering services, telemarketing services and other communication services. Its goal is to contribute to their members’ profitability by fostering a willingness to exchange ideas, experiences and solutions while promoting the general welfare and ethical standards of our industry. Visit www.camx.ca for more information.