Arvig Introduces New Features to Improve Customer Experience
Arvig is preparing to launch a new, fully revamped online customer experience this fall. A slate of new features and system improvements have been in development for the past two years in preparation for providing customers with a digital experience that includes a new website, simpler invoices and streamlined payment options.
“These new features are designed to make processes simpler and more efficient for our customers from end to end,” said Lisa Greene, Director of Marketing & Customer Experience. “We’re putting our customers in the driver’s seat of the user experience, making it easier than ever for them to get the service they need at Arvig.”
The updates include simplified billing statements that offer a straightforward and easy-to-read account overview; a ground-up redesign of the customer website optimized for ease of use in exploring or ordering services for home or business; and upgraded navigation features that make it easier for customers to find their statement and make a payment.
As these new features, and others, are implemented in the coming months, customers are invited to preview and test the upgrades and provide feedback by signing up for the latest updates at arvig.com/updates. Additional resources will be shared with customers as they become available.
Headquartered in Perham, Minnesota, Arvig is a local, employee-owned broadband and full-service telecommunications provider. Committed to delivering cutting-edge technology to customers throughout the region, Arvig provides residential and business internet, television, and telephone services. Additionally, Arvig provides a wide variety of business technology solutions. Visit arvig.com for additional information.