Affordable Connectivity Program (ACP) Advisories

• The Federal Communications Commission has warned against fraudulent program enrollments by using the same child or dependent to qualify multiple households for simultaneous ACP support.
• Some companies have sent emails and/or text messages to customers that say something like “…to continue your discounts click the link…” If you click the link, it authorizes a transfer of your credit from your current provider to the new company. This is considered fraud since you’re not knowingly consenting to the transfer.

If you believe your credit has been transferred to another company without your approval or knowledge, and you want it transferred back to Arvig, please contact us so we can verify and review the next steps.

Cybercriminals and bad actors never take a break. In fact, they specialize in taking advantage of the systems designed to help us. Be vigilant and think twice before giving your personal information to anyone or any website! And as always, please give us a courtesy call, email or chat with us if you change service providers.