Why Your Business Should Consider Hosted PBX Phone Systems
BROADBAND PROVIDERS ADAPT TO MEET ADVANCED BUSINESS NEEDS
Internet Service Providers are evolving to meet the business needs of the future. As companies become more connected and broadband reliant, they grow more mobile as a result. This push toward enterprise mobility is driving another trend in business phone technology—the adoption of cloud-based PBX systems over traditional, premise-based technology. A report from Research and Markets finds that the global Hosted PBX market is expected to grow at a rate 14.9 percent to $9.5 billion by 2023. As mobility demands grow and companies move to cloud and unified communications, another growing requirement is access to dedicated bandwidth—both upload and download. In many cases, businesses have found a solution in a high-bandwidth, scalable fiber internet connection.
WHAT IS HOSTED PBX?
Hosted PBX is an upgrade from a traditional, premise-based phone system. With Hosted PBX, the phones and equipment stay in your office, but the operational infrastructure is in the cloud. As an IP-based solution, hosted systems are provisioned and accessed by the internet, making them easy to set up and maintain.
WHAT ARE THE BENEFITS OF HOSTED PBX?
There are many advantages to Hosted PBX. First, since a hosted system is cloud-based, there are fewer capital investments and up-front costs than on-premise phone systems. Second, your host service provider handles installation, troubleshooting and management of the system, so your employees and customers are not bogged down in the implementation details. Hosted PBX also provides multi-site support and many cost-and time-saving features. Hosted PBX gives businesses access to many advanced features not available with traditional systems. With a hosted system, connected device —not just office phones—become communication tools. The system can be configured to forward calls from your office phone to any other number or device. With Hosted PBX, your administrators and users can easily manage and control communications and phone features from a web browser. What’s more, your voice and data networks become unified, meaning you don’t need separate connections for voice and data communications. Finally, in the event of a disaster or power outage, continuity is maintained. Your hosted provider automatically handles calls and messages if you lose power, and employees can forward calls to their home phone or smart phone if the office is inaccessible.
WHAT TYPE OF COMPANY IS THIS TECHNOLOGY RIGHT FOR?
Hosted PBX is a fit for any company. Businesses that utilize this technology are as small as a handful of people and scale to thousands of users.
HOW WILL HOSTED PBX HELP MY BUSINESS’S CUSTOMERS AND EMPLOYEES
When customers call your business, they want to be connected to the right person, right away. With Hosted PBX, customer calls can be routed to the appropriate contact or department. Some features allow the person answering the phone to screen and route high-volume inbound calls, expediting customer service. Employees want tools that increase their effectiveness in their jobs. Hosted PBX allows employees to work from any location and still remain connected to the office phone systems; and because the system is easy to use, each employee can set up his or her phone the way that best suits them. Unified Messaging with voicemail to email, email notifications, carbon copy email to other users, and other capabilities enhance user productivity. Additional features include selective call forwarding, remote office, hotelling and click-to-dial with Group Directories.
WILL I SAVE MONEY?
The short answer is yes, but the savings extend beyond the monthly telephone bill. Great customers and employees are hard to find, but having the right technology allows a business to grow both. The rich feature set of a Hosted PBX solution enables employees to be more efficient, which can mean happier customers. Both of these costs are hard to quantify but everyone understands that it’s less expensive to retain a satisfied customer than it is to go out and acquire a new one.
WHAT ARE THE INITIAL COSTS?
One of the best things about Hosted PBX is the lower capital expense involved in the purchase. Hosted PBX systems have a lesser total cost of ownership for the lifetime of the system than traditional premise-based systems. In addition, it provides protection from technological obsolescence because the system is always up-to-date with the newest technology.
While we’re not sure where the technology will be in the coming years, we do know that today’s businesses need a phone system solution that will grow with them, giving them access to the latest features as they become available.